I'm just awake....

Me: What is the address of your emergency?
C: I called the Stallion non-emergency line.
Me:  Stallion doesn't have their own ambulance service, but we cover that area. What can I do for you?
C:  I'm just awake.
Me:  Uhm... Ok?
C: Well, I was looking through the phone book, and I haven't ever heard of this bank.  Do you know where it is?
Me: Sir, What can I help you with?
C:  I just want to know where this is, 1927 Cornerstone bank. I aint never heard of that.
Me:............. {Trying to grasp the words.}
C: I just gonna hang up. {Click, hang up.}